Our export process Land to Hand: every quality check, farm to buyer
Eight checkpoints between a Kerinci hillside and your warehouse door. Scroll to walk through each one.
The Kerinci highlands
Our cassia (Cinnamomum burmannii) comes from smallholder farms on the volcanic slopes around Kerinci, Jambi. The altitude, rainfall and soil there give bark a higher and more consistent oil content than bark grown in the lowlands. We buy from growers we’ve dealt with over several seasons, and we don’t buy on the spot market.
Hand-stripped bark
Farmers strip the bark by hand, a skill passed down on the farm, and only from trees old enough to give thick quills with a high oil content. Timing matters. Bark stripped in the wrong season curls thin and grades lower.
First sort, at the source
Bark gets a rough sort in the field before it reaches our warehouse. Broken pieces, quills and off-grade material are separated early, so what arrives in Medan is already close to spec.
Moisture and defect testing
Every incoming lot is tested for moisture with a calibrated meter and checked by eye for mould, insect damage and foreign matter before we accept it into inventory. Lots outside spec are rejected here, before they can reach a buyer.
Graded to buyer specification
Sticks are sorted by length and thickness into export grades (AA, A, broken cuts) and packed to your specification for bag size, net weight and labeling. The packing list matches the physical carton count exactly.
Tested and documented
Our facility and process are covered by ISO 22000, HACCP, USFDA registration and Halal Indonesia certification. Each shipment also gets its own certificate of analysis, phytosanitary certificate and certificate of origin, in a form your customs broker will accept.
Loaded at the port that built this trade
We ship out of Belawan International Container Terminal, North Sumatra’s main deep-water port. Regional commodities have been shipped from this stretch of coast to the rest of the world for well over a century.
Shipping to 25+ countries, and still reachable after the bill of lading
Whether the container is going to Rotterdam, Mersin, New York or Shanghai, we track it from Belawan and stay reachable after delivery. If you have a quality claim after arrival, you’ll get a straight answer from us.
End to end, under one roof
Sourcing & grading
Direct relationships with Kerinci farmers and field-level sorting before intake.
Quality control
Moisture testing, defect screening and grade verification on every lot.
Custom packing
Bag size, net weight and private-label packing to your specification.
Export documentation
Certificate of analysis, phytosanitary certificate, certificate of origin, commercial invoice and packing list, matched to your customs requirements.
Logistics coordination
Container loading and routing from Belawan BICT, coordinated with your freight forwarder or ours.
After-sales support
A direct contact for quality claims, re-orders and documentation requests after delivery.
The same process applies to every line, from cassia cinnamon to cloves and nutmeg. For the documents we can send before you order, see certificates and spec sheets.
Ready to put this process to work on your order?
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